Shipping Policy

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NaruPlus.com

Shipping Policy

This policy outlines how order processing and delivery work, so you can shop with confidence and know what to expect.

2-6 daysOrder processing
7-20 daysDelivery, US
7-18 daysDelivery, international
3 daysDamage claim window
Processing Peak Seasons Delivery Tracking Address Customs Issues Contact

Order Processing

Once payment is confirmed, orders are verified, prepared, quality-checked, and packed within 2-6 business days. Business days exclude weekends and public holidays.

Peak Seasons & Holidays

During major sales events and holiday periods — such as Black Friday, Cyber Monday, and the end-of-year season — order volume increases significantly. If you need an item by a specific date, we recommend placing your order at least 2-3 weeks in advance.

Please note: processing and carrier transit times may run toward the longer end of our estimates during peak periods. We recommend planning accordingly.

Estimated Delivery Windows

  • United States: 7-20 business days from dispatch
  • International: 7-18 business days from dispatch, depending on destination and customs
These figures are estimates based on typical carrier performance. Customs processing, weather, and peak-season volume can extend delivery times beyond our control.

Order Tracking

As soon as your order ships, you'll get a confirmation email with your tracking number and a direct tracking link. Updates may be less frequent while a package is in customs or during peak shipping weeks.

Shipping Address

Please double-check your shipping address before checkout — accuracy here is essential to a smooth delivery.

Please note: once an order has shipped, we can't modify the delivery address. Incomplete or incorrect addresses can lead to failed delivery or return-to-sender, and we can't take responsibility for losses from address information supplied at checkout.

Customs, Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, or handling fees set by the destination country. These are the recipient's responsibility and are separate from our product and shipping prices.

If Something Goes Wrong

Tracking shows "delivered" but the package hasn't arrived

Please check with others in your household, neighbors, your building's front desk or mailroom, and your local delivery carrier. If it still can't be found, reach out with your order number and we'll help investigate.

Item arrived damaged

Contact us within 3 days of delivery along with clear photos or a short video of the damage, and we'll take it from there.

Shipment is running significantly late

We're glad to open an inquiry with the carrier on your behalf. That said, delays attributable to the carrier or customs authorities fall outside what a refund can cover.